Questions on collection dates and times

Yes, collection day information is available on the TOR2 website. There is a link to a round look up document which lists collection days and type of collection by street and house number. Once you know your collection day and type of collection you can choose and download the correct collection calendar for you. Very soon the same website will include a look-up facility where customers can look up a particular collection day by entering the post code of the property in question.

All residents should have received written notification of how their recycling and residual waste collections would change from 6 September 2010.Your road may have unfortunately been missed for both distribution of information and recycling container and wheeled residual waste bin delivery. Please call Torbay Council’s Customer First Call Centre to report this, get your recycling containers (and perhaps a new wheeled bin for residual waste) delivered and to get an appropriate collection calendar sent out.

It is unfortunate that, due to the new round collections, a small number of households have had to wait longer than 2 weeks for residual waste to be collected. Any excess residual waste that will not fit inside the wheeled bin in your first collection should be placed next to it on your collection day in residual waste sacks (covered by cardboard or an old sheet to stop seagulls pecking the bags) on the date of collection.

Unfortunately, the new procedures for collections and on street sorting of recycling take a little longer than previously and in some cases residents are putting non-recyclable materials in the recycling containers which takes time to sort out. Please make sure you read your leaflet and know what can be put in your recycling containers and bear with us. As recycling crews become more used to the new collection system, this will improve and delays will reduce.

You will receive a collection calendar in late August which will state your collection day and will also include a calendar of all your collection dates for the next year.

Your recycling boxes, food bin and wheeled bin or seagull proof bag need to be out by 6am on your collection day in order for us to guarantee it will be collected.

Through the improvements introduced by TOR2 it is possible to recycle up to 85% of you waste, therefore there should be much less put into your residual (non-recyclable) waste bin, as a result we have increased the recycling collection frequency to weekly and your residual (non-recyclable) waste can still be collected fortnightly. By emptying your wheeled bins on alternate weeks it also keeps down the cost of the collection service. If we provided a collection of non-recyclable residual waste every week we would have to purchase extra collection vehicles and take on extra staff, which would mean significant increases in your Council Tax bill.